Shipping & Delivery
Every fragrance built here is blended to order. Nothing is picked off a shelf, so the timeline is different from the main shop - please read the production time below before ordering.
Production Time
Bespoke fragrances are handcrafted to order with a 2-3 week turnaround from the date your formula is confirmed and paid. This covers blending, the maceration period the composition needs to settle and marry, filtering, and bottling. Rushing maceration produces a fragrance that smells thin and disjointed, so this time is not padding - it is part of making it properly.
You will receive a quote within 2 business days of submitting your formula. Production begins once you approve the quote and payment clears.
Shipping Rates
- Standard Shipping - $8.95 · free on orders $85 and over
- Express Shipping - $13.95 · free on orders $180 and over
Profound Naturals ships within Australia only, via Australia Post. International shipping is not currently available. Delivery timeframes are subject to Australia Post schedules and may vary by location.
Shipping time is in addition to production time. Standard is typically 2-6 business days after dispatch, express 1-3.
Tracking
A tracking number is emailed once your order has been dispatched. You can track your parcel directly at auspost.com.au.
Natural Product Variation
Botanical materials vary between harvests. Two batches of the same formula can differ slightly in colour and in the fine detail of the scent. This is inherent to working with genuine plant materials rather than synthetics, and is not a defect.
Storage
Store your fragrance in a cool, dry place away from direct sunlight and heat. Natural perfumes continue to develop in the bottle and are best used within twelve months of receipt.